Frequently Ask Questions
We're here to help, from getting you started, to long after you file. Let us help you with all your tax filing needs.
1. How does Genisol Legal work?
Genisol Legal is an online legal and tax services platform. You select the service you need, provide the required documents through our secure portal, and our team of qualified Chartered Accountants, Tax Consultants, and Legal Experts handles everything on your behalf — from preparation and filing to follow-up with government authorities.
2. Why should I use Genisol Legal when my existing tax consultant is doing the same work for me?
Unlike a traditional consultant, Genisol Legal offers transparent fixed pricing, real-time document tracking, and a team of multiple specialists under one roof. You get faster turnaround, digital convenience, and a legally accountable service — all without scheduling physical meetings.
3. What do I need to get started?
To get started, you simply choose the service you require, create an account on our platform, and upload the required documents (typically your CNIC, NTN, and any relevant financial records). Our team will guide you through each step of the process.
4. What information do I need to provide to complete the process?
The exact documents vary by service. For most tax-related services, you will need a copy of your CNIC, your NTN, salary certificate or income statement, and bank account details. Each service's requirements are listed clearly on its individual page before you begin.
5. My employer already deducts tax on my salary and I don't have any additional source of income. Do I still have to file my tax return?
Yes. Under Pakistani law, every person whose income exceeds the taxable threshold is required to file an annual income tax return with FBR, even if tax has already been withheld by the employer. Filing also makes you an Active Taxpayer, which is required for many financial and government transactions.
6. How long does it take to file my income tax return?
Once all required documents are provided, our team typically files your income tax return within 1–3 working days. The timeline may vary depending on the complexity of your case or if additional information is needed from FBR.
7. Is my personal and financial information safe with Genisol Legal?
Absolutely. We take data security very seriously. All documents are stored on encrypted servers, shared only with the specific team member handling your case, and never disclosed to any third party. Our platform complies with data protection best practices.
8. What happens after I submit my documents?
Once you submit your documents, our team reviews them and begins processing. You will receive real-time updates via your account dashboard and email. If any additional information is needed, we will contact you promptly. Once your filing or registration is complete, you receive a confirmation with all relevant reference numbers.
9. Can I track the status of my case?
Yes. Your account dashboard shows real-time progress for every active case, from document submission to final completion. You can also reach our support team at any time for a status update via phone, WhatsApp, or email.
10. Do you offer services outside Karachi?
Yes. Most of our services — including NTN registration, income tax filing, GST/PST registration, and company formation — are available nationwide and handled entirely online. Some services that require physical presence with government offices are currently limited to Karachi and Sukkur; these are noted clearly on the relevant service pages.
Discover our video content
We would love to show you, how simple and friendly Genisol Legal we have made it for you with the help of industry's best experts, as they know everything about taxes.
How to File Your Income Tax Return in Pakistan – Step by Step
NTN Registration in Pakistan – Complete Guide for Beginners
Business Registration in Pakistan – Everything You Need to Know
Why You Must Be on FBR Active Taxpayer List | Genisol Legal